Operational Intelligence offers managers of infrastructure operations a means to create the digital future while reliably delivering the services of today.

The opportunity for location-based Operational Intelligence extends across public and private sector organisations that manage, or provide services over, our national infrastructure. By adding context, location adds value, elevating raw data from across an operation to become actionable intelligence. For the enterprise, this provides the agility required to respond to the challenging consumer, competitive, and regulatory demands of today’s increasingly disruptive environment.

Discover how leading edge organisations are now implementing Operational Intelligence solutions that put location-based thinking at the heart of their business operations. They are creating connected, enterprise-wide operational processes and enabling continuous improvement by embedding forward-looking capabilities. Built on knowledge of the status and location of customers, assets and their environment, Operational Intelligence aids both planning and execution.

We are moving rapidly to an ever more connected world and the opportunities for the Telecommunications industry are significant, from new connectivity offerings based on dedicated IoT infrastructure to participating in the data market and the creation of new applications. At the core, since everything happens somewhere and all the things in the IoT have a place, location information is pivotal to maximising the potential and in particular to transforming raw data into valuable, actionable intelligence.

The ‘Internet of Things; Why Location Matters’ ebook is essential reading for understanding this potential, from management of mobile industrial assets and crowdsourcing air quality monitoring to targeted mobile advertising, smarter refuse collection and the Smart Home. It is an essential guide for telecommunications businesses to understand how to leverage the location information that will be the key to realising potential revenue streams from the IoT.

Mobile GIS enables improved customer service by getting the right mobile worker to the right place as quickly as possible. However the capability extends further, to enable mobile worker activity and status tracking, which protects their safety and provides insight which allows operations managers to adapt priorities and make the right decisions in response to events on the ground.
Using out of the box GIS mobile Apps has allowed organisations to increase mobile worker productivity by up to 20%, by enabling them to stay organised, report progress, call for assistance, remain productive and minimise travel. At the same time data quality is significantly improved – if you get the data right first time and at the point of capture then costly errors further down the line are avoided.
In essence, mobile workers collect data through common or rugged mobile devices and that status information and the data collected is available immediately back at the office, viewable on a real time dashboard. Organisations like Thames Water, Westminster City Council, Colas, Willis Group and many more have seen significant benefits from this approach.
Independent analysts Quocirca investigated this technology and the benefits to organisations adopting it. Their conclusions are set out in this eBook. Download the eBook free now to find out more…

Electricity Distribution Network Operators face challenges brought by radical industry transformation and are therefore beginning of a journey from a relatively static asset management operation, to a more dynamic and flexible business. To deliver the change needed, electricity networks will rely heavily on their large scale information systems. But enterprise information systems across all sectors are also being transformed, by the wave of digital disruption spreading across the economy. Enterprise IT has historically been a ‘System of Record’, designed to provide a single source of the truth so that managers and staff have the information they need to run and operate their organisations. But current trends are leading businesses to deploy a different breed of tools based on communications and collaboration capabilities. In short, Enterprise IT is becoming a System of Engagement. This new breed of systems enable organisations to become more effective, more flexible and more customer-focused.

As the Network Operator is a geographic business with a widespread asset base serving customers and stakeholders over a distributed area, spatial information has a critical role to play. Read our “Making the Connection” eBook to find more and to discover real examples of how geospatial technology is enabling the transformation of electricity distribution and transmission, through better stakeholder engagement, complementing its more traditional role of records management.